BACKORDERS / Pre-Ordering Stock

We launch two ranges per year and receive an initial delivery of stock forecasted by how much of each product we'll need for all our stockists and website with top up orders arriving throughout the year. We are human and sometimes we get this wrong... when the demand for a new product or colour exceeds our forecasts.

RANGE LAUNCH DATES:

  • Autumn/Winter in March
  • Spring/Summer in September

From time to time we will launch a product outside of these launch months e.g. the Winter (Sherpa) Weight Go Go Bag is launched in April each year and this year we have made it available for you to pre-order yours before they are offically launched!

TERMS & CONDITIONS:

  • Backorders are only accepted for product that is due back in stock within 4 weeks
  • Our website will automatically update to 'out of stock' when current stock on hand is zero
  • We will update this product to 'in stock' and available for backorder as soon as we can accept backorders
  • Orders that have backorders items will be receive a standard automated email order confirmation and then a subsequent one from our customer service team outlining expected delivery dates etc
  • Orders will be pre-paid - we do not hold credit card information for security reasons so we are unable to process the payment at a later date e.g. at time of dispatch
  • Standard terms of sale apply

Please contact us if you have any further queries.

Free call numbers: NZ - 0800 12 4646   |   AU - 1800 643 056

International: +64(0) 9 3616941

Or email us: CLICK HERE